Telenor’s efforts for more sustainable use of natural resources have led to a 113% increase of green energy use by the company in 2017, according to the Telenor Sustainability Report for 2017, published by the company for the seventh time.
At the moment, 21 of Telenor base stations are hybrid-powered and use solar or wind power when conditions allow.
For another year there is a drop in paper usage for invoices and an increase in the number of customers that opted to receive digital invoices. Thanks to their choice, 135.28 tons of invoice paper was saved in 2017, with the total paper consumption in Telenor dropping to 38.72 tons. In line with this effort for reduced paper use, this year’s Telenor Bulgaria Sustainability Report will be distributed digitally.
In 2017, Telenor shops collected 310 kg of mobile phones, 737.5 kg of common batteries, 535 kg of mobile phone batteries and 223 kg of accessories, which are hazardous waste and will all be recycled.
Telenor has been publishing its Sustainable Reports since 2010, fulfilling its commitment to periodically report its progress on sustainable development. This year’s report includes information about the activities and the results in four main areas: employee responsibility, market responsibility, care for society and environmental responsibility.
In its activities, Telenor is committed to implementing the UN Sustainable Development Goals, with a specific focus on Goal 10: Reducing Inequalities. Of all Telenor employees, 64% are women and women occupy 44% of the management positions in the company. A step towards reaching this goal is the Open Mind program for professional development and social integration of people with disabilities, which has been held for third year in a row.
Important part of Telenor’s achievements is the long-term effort to provide safe online environment for youngsters, in a partnership with the National Safer Internet Center. Part of the initiatives in this area is the Cyberscout program, which uses the peer education method to effectively popularize the main risks and methods to deal with them among children between 9 and 15 years old. As part of the program there were over 1200 children trained in 2017.
The results of the customer satisfaction survey are also part of the Report and show that 89% of the Customer Service Center users who responded in the survey, said they were satisfied or fully satisfied with Telenor services, and that 80% of the inquiries are resolved with a single call.
Telenor is a leading telecommunication services provider with more than 3.1 million active users in Bulgaria. As of August 1, 2018, Telenor Bulgaria, along with Telenor Hungary and Telenor Serbia & Montenegro are part of PPF Group.
PPF Group invests into multiple market segments such as banking and financial services, telecommunications, biotechnology, insurance, real estate, and agriculture. PPF’s reach spans from Europe to Russia, the USA and across Asia. PPF Group owns assets exceeding EUR 38 billion (as at 31 December 2017) and has 170,000 employees worldwide.